sábado, 26 de junio de 2010

Eleven Effective Rules of Communication

  1. Listen a lot.
  2. Be specific.
  3. Ask for a reasonable change that will relieve the gripe.
  4. Make sure your partner understands what you want and you understand what she or he wants.
  5. Deal with only ONE issue at a time.
  6. ALWAYS consider compromise.
  7. Never assume you know what the other is thinking. Check it out. Don't assume or predict reactions, rejections, or acceptance.
  8. Accept what the other feels. Don't tell your partner what he or she should or should not be feeling.
  9. Don't name call or label.
  10. Sarcasm is dirty fighting - call each other on it.
  11. Stay in the present. Grievances should be dealt with at the earliest possible moment. Don't save them up to use as weapons.
Great health relies on effective communication by everyone - patient, family, and health care team. Best health!